Complaint Management
Automate maintenance helpdesk with resident photo uploads, auto-assigned technician SLAs, and resident OTP-verified task closures.
The Operational Challenge & Solution
Traditional Pain Points
Maintenance issues reported on WhatsApp get buried, plumbers and electricians take days to attend, and residents leave negative public reviews.
The HostixOS Advantage
HostixOS provides a ticket queue where complaints are auto-routed to on-duty technicians, tracked against strict SLAs, and verified with resident OTP.
Core Functional Capabilities
6 Modules IncludedPhoto & Video Uploads
Residents capture exact photos of plumbing, electrical, or carpenter faults directly in the app.
Auto-Dispatched Technician
Tickets auto-assigned to available staff based on trade (electrician, plumber, AC specialist).
Strict SLA Countdown
Escalation alerts sent to the campus general manager if repairs exceed designated resolution hours.
Resident OTP Closure
Technicians cannot mark a job done until the resident inputs an OTP confirming satisfactory repair.
Spare Parts Consumption
Track inventory usage (e.g. bulbs, taps, switches) tied directly to each maintenance ticket.
Technician Rating Scorecard
Monitor staff efficiency and vendor performance based on resident feedback.
How It Works in Daily Operations
Configuration
Customize property rules, tariffs, biometric hardware keys, and staff roles.
Live Automation
Residents self-serve via app or web kiosk while HostixOS automates background tasks.
Audit & Reporting
Review real-time telemetry, auto-reconciled bank ledgers, and executive insights.
See This Feature Live
Schedule a 1-on-1 walkthrough configured with your hostel's room inventory and billing rules.
Book Interactive DemoEnterprise Guarantee
- Multi-Hostel & Branch Support
- Role-Based Granular Staff Access
- Instant WhatsApp Bot Notifications
- Full Data Export (Excel / Tally / Zoho)
- 99.99% Cloud SLA Guarantee
Explore Other Capabilities
Seamlessly connected modules powering your accommodation ecosystem.